FAQ’s

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FAQ’s 2017-05-24T00:47:06+00:00

Frequently Asked Questions

What do I need to do to move out? 2014-09-12T19:01:20+00:00

Customer must provide notice, remove their stored goods, and leave the unit clean, item free, and unlocked.

See storage agreement for further information.

Do I get a lock when I rent a unit? 2014-09-12T19:04:17+00:00

Customers provide their own lock. We have locks available for purchase in our office.

How can I report any maintenance issues such as a light out, or a gate not opening? 2014-09-12T19:01:39+00:00

For maintenance issues contact the manager.  If the gate not opening during daytime office hours, pull over and come into the office or use the intercom from the security pad; after hours call the 24/7 mobile number for the office.

[Note: Hours of access are listed in your agreement when you rent.]

What does “on-site” manager mean? 2017-05-24T00:47:07+00:00

We have personnel at the facility during business hours who care for the property, ensure security, as well as providing the highest level of customer service.  They are available to show units, take packages/shipments for you if you make arrangements with us (ex: pharmaceutical reps use this service); maintain the property, manage the truck, etc.

Do you accept credit cards? 2014-09-12T19:02:00+00:00

Yes, we accept MasterCard, VISA,  and American Express.

How far in advance can I book a reservation? 2014-09-12T19:02:06+00:00

Call 229-432-0105  to discuss with the manager how long we can hold it, and to make your reservation.
[Generally we can hold it for a few days.]

Is there a moving truck available to use? 2014-09-12T19:02:13+00:00

Yes, it is a FREE rental with move-in. The truck is available on a first come-first served daily basis.

Customers must have a valid driver’s license, and current valid insurance for themselves and the truck.

See the manager for additional information.

Do you allow bands to practice on your property or in your units? 2014-09-12T19:02:19+00:00

No.

Do you offer RV/boat/car/motorcycle parking? 2014-09-12T19:02:28+00:00

Yes, we do. Call 229-432-0105 for more information.

What is a drive-up unit? 2014-09-12T19:02:35+00:00

These are the non-climate controlled units that open like a garage on to the driveway.

What sizes are available and how do I pick my size? 2017-05-24T00:47:07+00:00

See Storage Unit Sizes for available sizes and approximate storage space equivalencies.

Still not sure? We are experts, let us help you based on our years of experience.

Do you offer storage for both the household and business customers? 2014-09-12T19:02:46+00:00

YES! Many businesses use us for record storage, seasonal storage, overflow, equipment storage, etc. Pharmaceutical companies and equipment suppliers are examples of typical business customers that find River Point perfectly suited to their needs. Our services and standards deliver for business customers.

What is the difference between an indoor and outdoor unit? 2014-09-12T19:02:52+00:00

Indoor/Outdoor typically refers to the point of access. Some units (typically climate controlled – but not always) are housed in a building where the access is a door to a hallway and the units are accessed from the hallway. This is done to control the temperature. Standard, non-climate controlled, units are often accessed directly from a driveway (outdoor) but again, not always.

What is climate control? 2014-09-12T19:03:03+00:00

The temperature of the buildings and the units housed in these buildings are maintained at a constant temperature. Temperatures don’t fluctuate with the weather protecting your valuables from the effects of extremes and fluctuations. In the winter you won’t need to be concerned about freezing, and during summer about extreme heat or sweating. [Furniture, paper goods, plastic goods etc can all be negatively affected by the contracting and expanding caused temperature changes.]